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Currently credits can only be bought by Brazilians residentials.
Allows to buy credits that can be used to pay your monthly subscription, support tickets, transfer to others users and more.
If the chosen form of payment is billet, it will be sent by e-mail email to the user. If the email is not sent within 24 hours, you can send it through via the [[Buy Credits]] screen by selecting it from . To do this, locate the record for the current purchase in the ''Purchases'' table and click on the list of pending purchasesicon [[File:Print.png|width|20px|link=]].
Tickets must be paid by the due date. The expiration date of the ticket is 7 10 days from the date of purchase. After expiration, a new purchase will be required.
Credit == How to buy credits == Select the '''Credits''' option on the [[Control Panel]]: [[File:Buy credits 01 en-us.png|link=]] The '''Buy Credits''' screen will be displayed: [[File:Buy credits 06 en-us.png|link=]] In this screen you can check all your previous purchases, your current credits, the monthly cost of your subscription, and the date for the next payment (When the credits of your subscription will be discounted from your balance of available credits). To buy credits, you must select the currency (if your country supports more than one currency on TaticView) and inform the number of credits you wish to acquire. The cost of your purchase will be displayed on the ''Purchase Home Screencost'' field. Select the option '''Buy''' to continue your purchase process. You will be redirected to the following screen: [[File:Buy credits 07 en-us.png|link=]]
[[File:Compra de créditos+en-US.PNG]]
The ''Billing info'' screen will be displayed. In case it is your first purchase, you'll be informed to fill your invoice data. Your data will be automatically filled if you have already made a purchase before. You can still alter the data through the [[Billing Data|Change billing info]] if you wish. Clicking next will display the payment screen.
==== Step by step to purchase credits ====The only payment method currently supported if your country is not Brazil (assigned on TaticView) is credit card.
On this screen, you can choose to pay through bank slip (Brazil only) or credit card.
In the [[Control Panel]]To payments through bank slip (Brazil only), go to the [[Buy Credits]] option:you must select this method of payment and then click ''Next''.
To payments through credit card, you must fill the empty fields with your credit card information, and after select ''Next''.
[[FileIf the country is Brazil, the following credit card data will be requested:Buy_credits_01_en-us.png|link=]]
On the next screen, enter the amount of [[File:Buy credits you want, check the total amount of the purchase and click the '''Buy''' button:09.png|link=]]
[[FileIf the country is different from Brazil, the following credit card data will be requested:Buy_credits_02_en-us.png|link=]]
The '''Invoice Details''' screen will be displayed[[File:Buy credits 08 en-us.png|link=]]
[[File:Buy_credits_03_en-usSelect ''Next'' after informing your credit card info.png|link=]]
The next screen will display a summary of your purchase where you can confirm if everything is correct.
If it is your first purchase, you will be prompted to fill in the invoice details. In case you have already bought it, the data will be automatically filled. You can still change the data if you wish, using the '''Change Data''' button. The [[Billing Data|Billing Info]] screen appears.
By clicking '''Next''', the screen will appear for you to select the form of payment[[File:Buy credits 10 en-us.png|link=]]
[[File:Buy_credits_04_en-usClick on '''Buy''' to finish.png|link=]]
On this screen If you can choose between bank slip as the payment via '''ticket''' or via '''credit card''method, you'll receive the bank slip in an email during the period of 24 hours.
For In both forms of payment by (ticket or credit card, ) you must fill in can track the fields with status of the purchase through the pending purchase list on the data of your card, and then click '''NextBuy Credits'''screen. For As soon as the payment via ticketis confirmed, simply select this payment method you will receive an email alerting you and click '''Next'''credits will be added to your account so you can configure your subscription as needed.
== Problems with the purchase of credits ==
The following screen will display the purchase summary:==== <span id="UnsupportedCurrencyForBrazilianCreditCard">Credit card issued in Brazil</span> ====
Unfortunately, for legal issues, it is only possible to buy TaticVew credits with a credit card from Brazil when the selected currency is Real.
In this case, to use a credit card from Brazil to finish credits purchese, you can access [[File:Buy_credits_05_en-us.png|link=User profile]]and change your country to Brazil, as shown on the image below.
[[File:User profile img en-US.png|link=]]
To finishThen, just click '''Buy''it'll be possible to buy credits (Reais) with a credit card from Brazil.
Changing this setting won't affect TaticView layout language.
If === <span id="PaymentRefused">Purchase refused by the chosen form of payment was ticket, within 24 hours you will receive in your email the payment slip.financial entity</span> ===
In some situations, the financial entity may refuse your purchase. This is usually due to errors in completing the information on the TaticView payment screen.
In both forms of payment (ticket or credit card) If this occurs, we advise you can follow the status of the purchase through the pending purchases list on to verify your data and try to pay again. If the problem persists, please keep in touch with our [[Buy Credits]https://support.taticview.com/?lang=en_US support] screen.