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Buy Credits/en

1,525 bytes added, 14:48, 31 August 2023
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<span style="color: red;">Notice: </span> Currently credits can only be bought by Brazilians residentials.
 
Allows to buy credits that can be used to pay your monthly subscription, support tickets, transfer to others users and more.
If the chosen form of payment is billet, it will be sent by e-mail email to the user. If the email is not sent within 24 hours, you can send it through via the [[Buy Credits]] screen by selecting it from . To do this, locate the record for the current purchase in the ''Purchases'' table and click on the list of pending purchasesicon [[File:Print.png|width|20px|link=]].  
Tickets must be paid by the due date. The expiration date of the ticket is 10 days from the date of purchase. After expiration, a new purchase will be required.
Credit Purchase Home Screen:== How to buy credits == 
Select the '''Credits''' option on the [[File:Compra de créditos+en-US.PNGControl Panel]]:
== Step by step to purchase [[File:Buy credits 01 en-us.png|link==]]
In the [[Control Panel]], go to the [[The '''Buy Credits|Credits]] option''' screen will be displayed:
[[File:Buy credits 01 06 en-us.png|link=]]  In this screen you can check all your previous purchases, your current credits, the monthly cost of your subscription, and the date for the next payment (When the credits of your subscription will be discounted from your balance of available credits).
To buy credits, you must select the currency (if your country supports more than one currency on TaticView) and inform the number of credits you wish to acquire. The cost of your purchase will be displayed on the ''Purchase cost'' field.
On the next screen, enter the amount of credits you want, check the total amount of the purchase and click Select the option '''Buy''' buttonto continue your purchase process. You will be redirected to the following screen:
[[File:Buy credits 02 07 en-us.png|link=]]
The '''Invoice Details'Billing info'' screen will be displayed:. In case it is your first purchase, you'll be informed to fill your invoice data. Your data will be automatically filled if you have already made a purchase before. You can still alter the data through the [[Billing Data|Change billing info]] if you wish. Clicking next will display the payment screen.
The only payment method currently supported if your country is not Brazil (assigned on TaticView) is credit card.
[[File:Buy credits 03 en-usOn this screen, you can choose to pay through bank slip (Brazil only) or credit card.png|link=]]
To payments through bank slip (Brazil only), you must select this method of payment and then click ''Next''.
If it is your first purchaseTo payments through credit card, you will be prompted to must fill in the invoice details. In case you have already bought it, the data will be automatically filled. You can still change the data if you wishempty fields with your credit card information, using the ''and after select 'Change Data'Next'' button. The [[Billing Data|Billing Info]] screen appears.
By clicking '''Next'''If the country is Brazil, the screen following credit card data will appear for you to select the form of paymentbe requested:
[[File:Buy credits 04 en-us09.png|link=]]
On this screen you can choose between payment via '''ticket''' or via '''If the country is different from Brazil, the following credit card'''.data will be requested:
For payment by credit card, you must fill in the fields with the data of your card, and then click '''Next'''. For payment via ticket, simply select this payment method and click '''Next'''.
[[File:Buy credits 08 en-us.png|link=]]
The following screen will display the purchase summary:
Select ''Next'' after informing your credit card info.
[[File:Buy credits 05 en-usThe next screen will display a summary of your purchase where you can confirm if everything is correct.png|link=]]
To finish, just click '''[[File:Buy'''credits 10 en-us.png|link=]]
If the chosen form of payment was ticket, within 24 hours you will receive in your email the payment slipClick on '''Buy''' to finish.
In both forms of If you choose bank slip as the payment (ticket or credit card) method, you can follow 'll receive the status bank slip in an email during the period of the purchase through the pending purchases list on the [[Buy Credits]] screen24 hours.
In both forms of payment (ticket or credit card) you can track the status of the purchase through the pending purchase list on the '''Buy Credits''' screen. As soon as the payment is confirmed, you will receive an email alerting you and credits will be added to your account so you can configure your subscription as needed.
== Problems with the purchase of credits ==
==== <span id="BrazilianCreditCardsProblemsUnsupportedCurrencyForBrazilianCreditCard">Payment with credit Credit card issued in Brazil</span> ====
<conteúdo>Unfortunately, for legal issues, it is only possible to buy TaticVew credits with a credit card from Brazil when the selected currency is Real.
In this case, to use a credit card from Brazil to finish credits purchese, you can access [[User profile]] and change your country to Brazil, as shown on the image below.
Changing this setting won't affect TaticView layout language.
 
=== <span id="PaymentRefused">Purchase refused by the financial entity</span> ===
 
In some situations, the financial entity may refuse your purchase. This is usually due to errors in completing the information on the TaticView payment screen.
 
If this occurs, we advise you to verify your data and try to pay again. If the problem persists, please keep in touch with our [https://support.taticview.com/?lang=en_US support].
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