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Buy Credits/en

351 bytes added, 14:48, 31 August 2023
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<span style="color: red;">Notice: </span> Currently credits can only be bought by Brazilians residentials.
 
Allows to buy credits that can be used to pay your monthly subscription, support tickets, transfer to others users and more.
If the chosen form of payment is billet, it will be sent by e-mail email to the user. If the email is not sent within 24 hours, you can send it through via the [[Buy Credits]] screen by selecting it from . To do this, locate the record for the current purchase in the ''Purchases'' table and click on the list of pending purchasesicon [[File:Print.png|width|20px|link=]].  
Tickets must be paid by the due date. The expiration date of the ticket is 10 days from the date of purchase. After expiration, a new purchase will be required.
The credit has a value determined monthly and can vary to more or less.
 
 
Credit Purchase Home Screen:
 
[[File:Compra de créditos+en-US.PNG]]
On In this screen, you can see check all your pending previous purchases, your current credits, the monthly cost of your subscription, and the date for the next payment (When the credits of your subscription will be discounted from your balance of available credits).
To buy credits, you must select the currency (if your country supports more than one currency on TaticView) and inform the number of credits you wish to acquire. The cost of your purchase will be displayed on the ''Purchase cost'' field.
The ''Billing info'' screen will be displayed. In case it is your first purchase, you'll be informed to fill your invoice data. Your data will be automatically filled if you have already made a purchase before. You can still alter the data through the [[Billing Data|Change billing info]] if you wish. Clicking next will display the payment screen.
The only payment method currently supported if your country is not Brazil (assigned on TaticView) is credit card.
If you choose bank slip as the payment method, you'll receive the bank slip in an e-mail email during the period of 24 hours.
In both forms of payment (ticket or credit card) you can track the status of the purchase through the pending purchase list on the '''Buy Credits''' screen. As soon as the payment is confirmed, you will receive an email alerting you and credits will be added to your account so you can configure your subscription as needed.
Changing this setting won't affect TaticView layout language.
 
=== <span id="PaymentRefused">Purchase refused by the financial entity</span> ===
 
In some situations, the financial entity may refuse your purchase. This is usually due to errors in completing the information on the TaticView payment screen.
 
If this occurs, we advise you to verify your data and try to pay again. If the problem persists, please keep in touch with our [https://support.taticview.com/?lang=en_US support].
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