You can search for solutions and post questions on the [http://forum.taticview.com TaticView Forum]. Subscriptions users can also use the support@taticview.com to obtain help.
=== Financial and subscription plans ===
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==== What are the differences between the plans? ====
Each plan have different number of resources (features) and prices. Compare all subscription plan options at [[Subscription Plans]].
==== What are features? ====
Features are resources that compound the plans, like number of allowed rows (lines), number of data sources and support. Features can also be customized to fit each one needs. Compare all subscription plan options and features available at [[Subscription Plans]].
==== How do I add features to customize my plan? ====
To add features to your plan, access [http://taticview.com taticview.com], login, select @My Account@ and click the @Subscription@ option.
==== Is secure to sign a paid subscription plan? ====
TaticView process all payments through our worldwide famous and trusted partner [https://www.paypal.com PayPal], making all payments 100% safe.
==== How do I get an Invoice copy? ====
To add features to your plan, access [http://taticview.com taticview.com], login, select @My Account@ and click the @Subscription@ option.
==== Which payment methods are accepted? ====
Our partner [https://www.paypal.com PayPal] process all TaticView payments and accepted all credit card options.
==== What happens when I upgrade/downgrade my subscription plan? ====
When you choose to upgrade/downgrade you account by selecting another plan or by customizing the features it starts to be valid right away. In case of upgrade, the difference between the values are charged prior to activation and the new monthly value starts to count.
==== TaticView stores any of my payment information in some way? ====
No, TaticView process all payments through our partner [https://www.paypal.com PayPal], storing no payment information in our servers.
==== Which currencies are accepted? ====
American Dollar (U$).
==== How the renew of my subscription is made? ====
Your subscription is valid for 12 months, after that you will receive instructions on how to renew it.
==== Which day of month will my credit card be charged? ====
Your credit card will be charged every month close to the day you first signed the subscription plan.
==== Why was my credit card declined? ====
Our partner [https://www.paypal.com PayPal] process all TaticView payments. Please access [https://www.paypal.com PayPal] and login to your account to check it.
==== How do I solve possible credit card problems? ====
Our partner [https://www.paypal.com PayPal] process all TaticView payments. Please access [https://www.paypal.com PayPal] and login to your account to check it.
==== How do I replace my billing credit card? ====
Our partner [https://www.paypal.com PayPal] process all TaticView payments. Please access [https://www.paypal.com PayPal] and login to your account to change your payment options.
==== How do I cancel my subscription? ====
To cancel your subscription access [http://taticview.com taticview.com], login, select @My Account@ and click the @Subscription@ option.
==== What are your refund policies? ====
When canceling a subscription or downgrading it, future scheduled payments will be cancelled, however, already charged amounts will not be refunded.
