Difference between revisions of "FAQ"

Revision as of 17:07, 20 August 2013

TaticView Frequently Asked Questions

General

What is TaticView?

TaticView is an online service that allows you to quickly and easily upload your spreadsheets and create beautiful and powerful dashboards using this data, without any help from technical third parties. Make better decisions by easily analyzing your consolidated information and share it with the right persons only, without the risk of having your data modified by others or loosing classified data to others.

What are dashboards?

Dashboards are graphical representations of data sets. It consolidates and arrange data through objects resulting on a beautiful graphical presentation screen. Click to see some Dashboard Examples.

Which information I need to provide to create an user account?

Your name and e-mail are the only mandatory information required for creating a user account. See Account Creation for more information.

Is it possible to share dashboards with anyone?

You can only share dashboards with registered users, but you can send invitations asking others to join and see the content you want to share. For more information on sharing dashboards, see Share dashboards.

Is my data safe in TaticView?

Yes, TaticView respect your right of ownership over the content created and the data uploaded by you. The content created and the data stored by you are your property. For more information, see the taticview.com Terms of Use and Privacy Policy.

Can someone access my data without permission?

No, your data and content are only available in your user account, except by the dashboards you shared. For more information, see the taticview.com Terms of Use and Privacy Policy.

Can I delete my data stored in TaticView anytime?

Yes, you can delete any data uploaded or created in your account at anytime. See deleting data sources and dashboards for more information.

How do I change my password?

To change you password access taticview.com, login, select @My Account@ option and click the @Change password@ button.

I forgot my password, how do I retrieve it?

To reset your password, access taticview.com, click the @Forgot your password?@ option and follow the in screen instructions.

For how long can I use the free account?

There is no time limit for the free accounts use. Although, future changes can be made at the Terms of Use. See taticview.com Terms of Use.

For how long can my account stay inactive?

Free accounts or accounts that are without payment and inactive for more than 90 days may be closed after prior notice. In this case, all the information and data associated with these accounts will be permanently deleted.

How can I access TaticView?

You can access taticview.com and your account and dashboards from any device or computer with a supported web browser and an internet connection.

Can my device or computer performance impact on TaticView usage?

Like other websites or web services, TaticView runs on its own servers and this means that almost everything is processed remotely and not in your computer or device. Although, tasks like the graphical part of dashboards executions demands some local processing capacity.

How can I get support for TaticView?

You can search for solutions and post questions on the TaticView Forum. Subscriptions users can also use the support@taticview.com to obtain help.

Financial and subscription plans

What are the differences between the plans?

Each plan have different number of resources (features) and prices. Compare all subscription plan options at Subscription Plans.

What are features?

Features are resources that compound the plans, like number of allowed rows (lines), number of data sources and support. Features can also be customized to fit each one needs. Compare all subscription plan options and features available at Subscription Plans.

How do I add features to customize my plan?

To add features to your plan, access taticview.com, login, select @My Account@ and click the @Subscription@ option.

Is secure to sign a paid subscription plan?

TaticView process all payments through our worldwide famous and trusted partner PayPal, making all payments 100% safe.

How do I get an Invoice copy?

To add features to your plan, access taticview.com, login, select @My Account@ and click the @Subscription@ option.

Which payment methods are accepted?

Our partner PayPal process all TaticView payments and accepted all credit card options.

What happens when I upgrade/downgrade my subscription plan?

When you choose to upgrade/downgrade you account by selecting another plan or by customizing the features it starts to be valid right away. In case of upgrade, the difference between the values are charged prior to activation and the new monthly value starts to count.

TaticView stores any of my payment information in some way?

No, TaticView process all payments through our partner PayPal, storing no payment information in our servers.

Which currencies are accepted?

American Dollar (U$).

How the renew of my subscription is made?

Your subscription is valid for 12 months, after that you will receive instructions on how to renew it.

Which day of month will my credit card be charged?

Your credit card will be charged every month close to the day you first signed the subscription plan.

Why was my credit card declined?

Our partner PayPal process all TaticView payments. Please access PayPal and login to your account to check it.

How do I solve possible credit card problems?