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<!--T:228--><span div style="colorfloat: redright;">Notice: __TOC__</spandiv> Currently credits can only be bought by Brazilians residentials.
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If the chosen form of payment is billet, it will be sent by e-mail email to the user. If the email is not sent within 24 hours, you can send it through via the [[Buy Credits]] screen by selecting it from . To do this, locate the record for the current purchase in the ''Purchases'' table and click on the list of pending purchasesicon [[File:Print.png|width|20px|link=]].
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Tickets must be paid by the due date. The expiration date of the ticket is 7 10 days from the date of purchase. After expiration, a new purchase will be required.
== How to buy credits == <!--T:2710-->Credit Purchase Home Screen:
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Select the '''Credits''' option on the [[Control Panel]]:
<!--T:1136-->In the [[Control Panel]], go to the [[The '''Buy Credits]] option''' screen will be displayed:
<!--T:1237-->[[File:Buy_credits_01_enBuy credits 06 en-us.png|link=]]
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<!--T:1448-->[[FileIf the country is different from Brazil, the following credit card data will be requested:Buy_credits_02_en-us.png|link=]]
<!--T:1549-->The '''Invoice Details''' screen will be displayed[[File:Buy credits 08 en-us.png|link=]]
<!--T:1650-->[[File:Buy_credits_03_en-usSelect ''Next'' after informing your credit card info.png|link=]]
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The next screen will display a summary of your purchase where you can confirm if everything is correct.
<!--T:1852-->By clicking '''Next''', the screen will appear for you to select the form of payment[[File:Buy credits 10 en-us.png|link=]]
<!--T:1953-->[[File:Buy_credits_04_en-usClick on '''Buy''' to finish.png|link=]]
<!--T:2054-->On this screen If you can choose between bank slip as the payment via '''ticket''' or via '''credit card''method, you'll receive the bank slip in an email during the period of 24 hours.
<!--T:2155-->For In both forms of payment by (ticket or credit card, ) you must fill in can track the fields with status of the purchase through the pending purchase list on the data of your card, and then click '''NextBuy Credits'''screen. For As soon as the payment via ticketis confirmed, simply select this payment method you will receive an email alerting you and click '''Next'''credits will be added to your account so you can configure your subscription as needed.
== Problems with the purchase of credits == <!--T:2229-->The following screen will display the purchase summary:
==== <span id="UnsupportedCurrencyForBrazilianCreditCard">Credit card issued in Brazil</span> ==== <!--T:30-->
<!--T:2331-->[[File:Buy_credits_05_en-usUnfortunately, for legal issues, it is only possible to buy TaticVew credits with a credit card from Brazil when the selected currency is Real.png|link=]]
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In this case, to use a credit card from Brazil to finish credits purchese, you can access [[User profile]] and change your country to Brazil, as shown on the image below.
<!--T:2433-->To finish, just click '''Buy'''[[File:User profile img en-US.png|link=]]
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Then, it'll be possible to buy credits (Reais) with a credit card from Brazil.
<!--T:2535-->If the chosen form of payment was ticket, within 24 hours you will receive in your email the payment slipChanging this setting won't affect TaticView layout language.
=== <span id="PaymentRefused">Purchase refused by the financial entity</span> === <!--T:56-->
<!--T:2657-->In both forms of payment (ticket or credit card) you can follow the status of some situations, the financial entity may refuse your purchase through . This is usually due to errors in completing the pending purchases list information on the [[Buy Credits]] TaticView payment screen.
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If this occurs, we advise you to verify your data and try to pay again. If the problem persists, please keep in touch with our [https://support.taticview.com/?lang=en_US support].
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