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If the chosen form of payment is billet, it will be sent by e-mail email to the user. If the email is not sent within 24 hours, you can send it through via the [[Buy Credits]] screen by selecting it from . To do this, locate the record for the current purchase in the ''Purchases'' table and click on the list of pending purchasesicon [[File:Print.png|width|20px|link=]].
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== How to buy credits == <!--T:2710-->Credit Purchase Home Screen:
<!--T:411-->Select the '''Credits''' option on the [[File:Compra de créditos+en-US.PNGControl Panel]]:
<!--T:1136-->In the [[Control Panel]], go to the [[The '''Buy Credits|Credits]] option''' screen will be displayed:
<!--T:1237-->[[File:Buy_credits_01_enBuy credits 06 en-us.png|link=]]
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[[File:Buy credits 09.png|link=]]
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If the country is different from Brazil, the following credit card data will be requested:
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[[File:Buy credits 08 en-us.png|link=]]
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Select ''Next'' after informing your credit card info.
<!--T:1751-->If it is The next screen will display a summary of your first purchase, where you will be prompted to fill in the invoice details. In case you have already bought it, the data will be automatically filled. You can still change the data confirm if you wish, using the '''Change Data''' button. The [[Billing Data|Billing Info]] screen appearseverything is correct.
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[[File:Buy credits 10 en-us.png|link=]]
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Click on '''Buy''' to finish.
<!--T:2154-->For If you choose bank slip as the payment by credit cardmethod, you must fill 'll receive the bank slip in an email during the fields with the data period of your card, and then click '''Next'''. For payment via ticket, simply select this payment method and click '''Next'''24 hours.
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In both forms of payment (ticket or credit card) you can track the status of the purchase through the pending purchase list on the '''Buy Credits''' screen. As soon as the payment is confirmed, you will receive an email alerting you and credits will be added to your account so you can configure your subscription as needed.
== Problems with the purchase of credits == <!--T:2229-->The following screen will display the purchase summary:
==== <span id="UnsupportedCurrencyForBrazilianCreditCard">Credit card issued in Brazil</span> ==== <!--T:30-->
<!--T:2331-->[[File:Buy_credits_05_en-usUnfortunately, for legal issues, it is only possible to buy TaticVew credits with a credit card from Brazil when the selected currency is Real.png|link=]]
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In this case, to use a credit card from Brazil to finish credits purchese, you can access [[User profile]] and change your country to Brazil, as shown on the image below.
<!--T:2433-->To finish, just click '''Buy'''[[File:User profile img en-US.png|link=]]
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Then, it'll be possible to buy credits (Reais) with a credit card from Brazil.
<!--T:2535-->If the chosen form of payment was ticket, within 24 hours you will receive in your email the payment slipChanging this setting won't affect TaticView layout language.
=== <span id="PaymentRefused">Purchase refused by the financial entity</span> === <!--T:56-->
<!--T:2657-->In both forms of payment (ticket or credit card) you can follow the status of some situations, the financial entity may refuse your purchase through . This is usually due to errors in completing the pending purchases list information on the [[Buy Credits]] TaticView payment screen.
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If this occurs, we advise you to verify your data and try to pay again. If the problem persists, please keep in touch with our [https://support.taticview.com/?lang=en_US support].
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