Difference between revisions of "Buy Credits"

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<span style="color: red;">Notice: </span> Currently credits can only be bought by Brazilians residentials.
 
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If the chosen form of payment is billet, it will be sent by e-mail to the user. If the email is not sent within 24 hours, you can send it through the [[Buy Credits]] screen by selecting it from the list of pending purchases.  
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If the chosen form of payment is billet, it will be sent by email to the user. If the email is not sent within 24 hours, you can send it via the [[Buy Credits]] screen. To do this, locate the record for the current purchase in the ''Purchases'' table and click on the icon [[File:Print.png|width|20px|link=]].
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== How to buy credits == <!--T:10-->
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Credit Purchase Home Screen:
 
  
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[[File:Compra de créditos+en-US.PNG]]
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Select the '''Credits''' option on the [[Control Panel]]:
  
  
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==== Step by step to purchase credits ==== <!--T:10-->
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[[File:Buy credits 01 en-us.png|link=]]
  
  
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In the [[Control Panel]], go to the [[Buy Credits|Credits]] option:
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The '''Buy Credits''' screen will be displayed:
  
  
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[[File:Buy_credits_01_en-us.png|link=]]
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[[File:Buy credits 06 en-us.png|link=]]
  
  
 
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On the next screen, enter the amount of credits you want, check the total amount of the purchase and click the '''Buy''' button:
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In this screen you can check all your previous purchases, your current credits, the monthly cost of your subscription, and the date for the next payment (When the credits of your subscription will be discounted from your balance of available credits).
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To buy credits, you must select the currency (if your country supports more than one currency on TaticView) and inform the number of credits you wish to acquire. The cost of your purchase will be displayed on the ''Purchase cost'' field.
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Select the option '''Buy''' to continue your purchase process. You will be redirected to the following screen:
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[[File:Buy credits 07 en-us.png|link=]]
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The ''Billing info'' screen will be displayed. In case it is your first purchase, you'll be informed to fill your invoice data. Your data will be automatically filled if you have already made a purchase before. You can still alter the data through the [[Billing Data|Change billing info]] if you wish. Clicking next will display the payment screen.
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The only payment method currently supported if your country is not Brazil (assigned on TaticView) is credit card.
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On this screen, you can choose to pay through bank slip (Brazil only) or credit card.
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<!--T:44-->
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To payments through bank slip (Brazil only), you must select this method of payment and then click ''Next''.
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To payments through credit card, you must fill the empty fields with your credit card information, and after select ''Next''.
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If the country is Brazil, the following credit card data will be requested:
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[[File:Buy credits 09.png|link=]]
  
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[[File:Buy_credits_02_en-us.png|link=]]
 
  
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If the country is different from Brazil, the following credit card data will be requested:
  
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The '''Invoice Details''' screen will be displayed:
 
  
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[[File:Buy credits 08 en-us.png|link=]]
  
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[[File:Buy_credits_03_en-us.png|link=]]
 
  
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Select ''Next'' after informing your credit card info.
  
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If it is your first purchase, you will be prompted to fill in the invoice details. In case you have already bought it, the data will be automatically filled. You can still change the data if you wish, using the '''Change Data''' button. The [[Billing Data|Billing Info]] screen appears.
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The next screen will display a summary of your purchase where you can confirm if everything is correct.
  
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By clicking '''Next''', the screen will appear for you to select the form of payment:
 
  
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[[File:Buy credits 10 en-us.png|link=]]
  
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[[File:Buy_credits_04_en-us.png|link=]]
 
  
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Click on '''Buy''' to finish.
  
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On this screen you can choose between payment via '''ticket''' or via '''credit card'''.
 
  
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For payment by credit card, you must fill in the fields with the data of your card, and then click '''Next'''. For payment via ticket, simply select this payment method and click '''Next'''.
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If you choose bank slip as the payment method, you'll receive the bank slip in an email during the period of 24 hours.
  
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In both forms of payment (ticket or credit card) you can track the status of the purchase through the pending purchase list on the '''Buy Credits''' screen. As soon as the payment is confirmed, you will receive an email alerting you and credits will be added to your account so you can configure your subscription as needed.
  
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== Problems with the purchase of credits == <!--T:29-->
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The following screen will display the purchase summary:
 
  
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==== <span id="UnsupportedCurrencyForBrazilianCreditCard">Credit card issued in Brazil</span> ==== <!--T:30-->
  
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[[File:Buy_credits_05_en-us.png|link=]]
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Unfortunately, for legal issues, it is only possible to buy TaticVew credits with a credit card from Brazil when the selected currency is Real.
  
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In this case, to use a credit card from Brazil to finish credits purchese, you can access [[User profile]] and change your country to Brazil, as shown on the image below.
  
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To finish, just click '''Buy'''.
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[[File:User profile img en-US.png|link=]]
  
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Then, it'll be possible to buy credits (Reais) with a credit card from Brazil.
  
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If the chosen form of payment was ticket, within 24 hours you will receive in your email the payment slip.
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Changing this setting won't affect TaticView layout language.
  
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=== <span id="PaymentRefused">Purchase refused by the financial entity</span> === <!--T:56-->
  
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In both forms of payment (ticket or credit card) you can follow the status of the purchase through the pending purchases list on the [[Buy Credits]] screen.
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In some situations, the financial entity may refuse your purchase. This is usually due to errors in completing the information on the TaticView payment screen.
  
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<!--T:58-->
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If this occurs, we advise you to verify your data and try to pay again. If the problem persists, please keep in touch with our [https://support.taticview.com/?lang=en_US support].
 
</translate>
 
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Latest revision as of 14:48, 31 August 2023

Other languages:
English • ‎português do Brasil


Allows to buy credits that can be used to pay your monthly subscription, support tickets, transfer to others users and more.


The payment of the purchase of credits can be made through a ticket or a credit card.


If the chosen form of payment is billet, it will be sent by email to the user. If the email is not sent within 24 hours, you can send it via the Buy Credits screen. To do this, locate the record for the current purchase in the Purchases table and click on the icon width.


Tickets must be paid by the due date. The expiration date of the ticket is 10 days from the date of purchase. After expiration, a new purchase will be required.


After payment confirmation, credits will be released to be used.


The credit has a value determined monthly and can vary to more or less.


How to buy credits

Select the Credits option on the Control Panel:


Buy credits 01 en-us.png


The Buy Credits screen will be displayed:


Buy credits 06 en-us.png


In this screen you can check all your previous purchases, your current credits, the monthly cost of your subscription, and the date for the next payment (When the credits of your subscription will be discounted from your balance of available credits).

To buy credits, you must select the currency (if your country supports more than one currency on TaticView) and inform the number of credits you wish to acquire. The cost of your purchase will be displayed on the Purchase cost field.

Select the option Buy to continue your purchase process. You will be redirected to the following screen:


Buy credits 07 en-us.png


The Billing info screen will be displayed. In case it is your first purchase, you'll be informed to fill your invoice data. Your data will be automatically filled if you have already made a purchase before. You can still alter the data through the Change billing info if you wish. Clicking next will display the payment screen.

The only payment method currently supported if your country is not Brazil (assigned on TaticView) is credit card.

On this screen, you can choose to pay through bank slip (Brazil only) or credit card.

To payments through bank slip (Brazil only), you must select this method of payment and then click Next.

To payments through credit card, you must fill the empty fields with your credit card information, and after select Next.

If the country is Brazil, the following credit card data will be requested:


Buy credits 09.png


If the country is different from Brazil, the following credit card data will be requested:


Buy credits 08 en-us.png


Select Next after informing your credit card info.

The next screen will display a summary of your purchase where you can confirm if everything is correct.


Buy credits 10 en-us.png


Click on Buy to finish.


If you choose bank slip as the payment method, you'll receive the bank slip in an email during the period of 24 hours.

In both forms of payment (ticket or credit card) you can track the status of the purchase through the pending purchase list on the Buy Credits screen. As soon as the payment is confirmed, you will receive an email alerting you and credits will be added to your account so you can configure your subscription as needed.

Problems with the purchase of credits

Credit card issued in Brazil

Unfortunately, for legal issues, it is only possible to buy TaticVew credits with a credit card from Brazil when the selected currency is Real.

In this case, to use a credit card from Brazil to finish credits purchese, you can access User profile and change your country to Brazil, as shown on the image below.

User profile img en-US.png

Then, it'll be possible to buy credits (Reais) with a credit card from Brazil.

Changing this setting won't affect TaticView layout language.

Purchase refused by the financial entity

In some situations, the financial entity may refuse your purchase. This is usually due to errors in completing the information on the TaticView payment screen.

If this occurs, we advise you to verify your data and try to pay again. If the problem persists, please keep in touch with our support.

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