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If the chosen form of payment is billet, it will be sent by e-mail email to the user. If the email is not sent within 24 hours, you can send it through via the [[Buy Credits]] screen by selecting it from . To do this, locate the record for the current purchase in the ''Purchases'' table and click on the list of pending purchasesicon [[File:Print.png|width|20px|link=]].
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== How to buy credits == <!--T:2710-->Credit Purchase Home Screen:
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Select the '''Credits''' option on the [[Control Panel]]:
<!--T:1136-->In the [[Control Panel]], go to the [[The '''Buy Credits|Credits]] option''' screen will be displayed:
<!--T:1237-->[[File:Buy credits 01 06 en-us.png|link=]]
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To buy credits, you must select the currency (if your country supports more than one currency on TaticView) and inform the number of credits you wish to acquire. The cost of your purchase will be displayed on the ''Purchase cost'' field.
<!--T:1439-->[[File:Select the option '''Buy credits 02 en-us''' to continue your purchase process.png|link=]]You will be redirected to the following screen:
<!--T:1540-->The '''Invoice Details''' screen will be displayed[[File:Buy credits 07 en-us.png|link=]]
<!--T:1641-->The ''Billing info'' screen will be displayed. In case it is your first purchase, you'll be informed to fill your invoice data. Your data will be automatically filled if you have already made a purchase before. You can still alter the data through the [[File:Buy credits 03 en-us.pngBilling Data|link=Change billing info]]if you wish. Clicking next will display the payment screen.
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The only payment method currently supported if your country is not Brazil (assigned on TaticView) is credit card.
<!--T:1743-->If it is your first purchaseOn this screen, you will be prompted can choose to fill in the invoice details. In case you have already bought it, the data will be automatically filled. You can still change the data if you wish, using the '''Change Data''' button. The [[Billing Data|Billing Info]] screen appearspay through bank slip (Brazil only) or credit card.
<!--T:1844-->By clicking 'To payments through bank slip (Brazil only), you must select this method of payment and then click ''Next''', the screen will appear for you to select the form of payment:.
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To payments through credit card, you must fill the empty fields with your credit card information, and after select ''Next''.
<!--T:1946-->[[FileIf the country is Brazil, the following credit card data will be requested:Buy credits 04 en-us.png|link=]]
<!--T:2047-->On this screen you can choose between payment via '''ticket''' or via '''credit card'''[[File:Buy credits 09.png|link=]]
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If the country is different from Brazil, the following credit card data will be requested:
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[[File:Buy credits 08 en-us.png|link=]]
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Select ''Next'' after informing your credit card info.
<!--T:2451-->To finish, just click '''Buy'''The next screen will display a summary of your purchase where you can confirm if everything is correct.
<!--T:2552-->If the chosen form of payment was ticket, within 24 hours you will receive in your email the payment slip[[File:Buy credits 10 en-us.png|link=]]
<!--T:2653-->In both forms of payment (ticket or credit card) you can follow the status of the purchase through the pending purchases list Click on the [['''Buy Credits]] screen''' to finish.
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If you choose bank slip as the payment method, you'll receive the bank slip in an email during the period of 24 hours.
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In both forms of payment (ticket or credit card) you can track the status of the purchase through the pending purchase list on the '''Buy Credits''' screen. As soon as the payment is confirmed, you will receive an email alerting you and credits will be added to your account so you can configure your subscription as needed.
== Problems with the purchase of credits == <!--T:29-->
Changing this setting won't affect TaticView layout language.
=== <span id="PaymentRefused">Purchase refused by the financial entity</span> === <!--T:56-->
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In some situations, the financial entity may refuse your purchase. This is usually due to errors in completing the information on the TaticView payment screen.
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If this occurs, we advise you to verify your data and try to pay again. If the problem persists, please keep in touch with our [https://support.taticview.com/?lang=en_US support].
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