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FAQ
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==== <span id="Question_1">What is TaticView? </span> ==== <!--T:3-->
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==== <span id="Question_2">What are dashboards? </span> ==== <!--T:5-->
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==== <span id="Question_3">Which information I need to provide to create an user account? </span> ==== <!--T:7-->
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==== <span id="Question_4">Is it possible to share dashboards with anyone? </span> ==== <!--T:9-->
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==== <span id="Question_5">Is my data safe in TaticView? </span> ==== <!--T:11-->
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==== <span id="Question_6">Can someone access my data without permission? </span> ==== <!--T:13-->
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==== <span id="Question_7">Can I delete my data stored in TaticView anytime? </span> ==== <!--T:15-->
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==== <span id="Question_8">How do I change my password? </span> ==== <!--T:17-->
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==== <span id="Question_9">I forgot my password, how do I retrieve it? </span> ==== <!--T:19-->
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==== <span id="Question_10">For how long can I use the free account? </span> ==== <!--T:21-->
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==== <span id="Question_11">For how long can my account stay inactive? </span> ==== <!--T:23-->
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==== <span id="Question_12">How can I access TaticView? </span> ==== <!--T:25-->
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==== <span id="supported-browsersQuestion_13">Which Web Browsers are supported?</span> ==== <!--T:27-->
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==== <span id="Question_14">Can my device or computer performance impact on TaticView usage? </span> ==== <!--T:30-->
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==== <span id="Question_14">How can I get support for TaticView? </span> ==== <!--T:32-->
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==== <span id="Question_15">Antivirus can prevent TaticView to run ? </span> ==== <!--T:46-->
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==== <span id="Question_16">Bank guardians can prevent TaticView to run ? </span> ==== <!--T:48-->
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==== <span id="Question_17">I can buy credits by credit card or debit card? </span> ==== <!--T:36-->
It is currently possible to purchase credits using a credit card. Debit cards are not yet supported.
==== <span id="Question_18">What happens if you do not have enough credits on monthly subscription of renewal? </span> ==== <!--T:37-->
If on the day of the monthly renewal of your subscription you do not have enough credits you will be downgraded to the free version in a maximum of 5 days. If you reload credits in this period everything will continue to function normally.
==== <span id="Question_19">What happen with my remaining credits if I cancel my subscription? </span> ==== <!--T:38-->
Your credits will be available in your account for a future subscription. You can also transfer your credits to another user if you wish.
==== <span id="Question_20">Can I change the configuration of the resources of my subscription at any time? </span> ==== <!--T:39-->
Yes. You can change your feature setting anytime for more or less. A pro-rata calculation will be made to return the partial credits and a new monthly subscription will be created. You will have to have between credits and credit refunds enough for one month of the new configuration.
==== <span id="Question_21">I did not pay the ticket that generated. What do I do ? </span> ==== <!--T:40-->
No problem. If the ticket is expired, just generate a new purchase request.
==== <span id="Question_22">I paid the ticket. I can cancel the purchase? </span> ==== <!--T:41-->
Please contact [https://support.taticview.com/?lang=en_US support].
==== <span id="Question_23">I made a purchase with credit card. Can I cancel the purchase? </span> ==== <!--T:53-->
Please contact [https://support.taticview.com/?lang=en_US support].
==== <span id="Question_24">What is the expiration date of the Credit Purchase ticket? </span> ==== <!--T:42-->
The ticket will have a period of 10 days to be paid after the purchase request.
==== <span id="Question_25">I paid the ticket but my credits were not released? </span> ==== <!--T:43-->
Please contact [https://support.taticview.com/?lang=en_US support].
==== <span id="Question_26">How long it takes to release my credits after purchase for ticket? </span> ==== <!--T:44-->
After payment will be processed and released the next business day.
==== <span id="Question_27">What happens to my credit in the middle of the month I reduce my settings? </span> ==== <!--T:45-->
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