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== TaticView Frequently Asked Questions ==<!--T:52--><div >__TOC__</div>
<!--T:1-->
<span style="font-size: 24px;">'''TaticView Frequently Asked Questions'''</span>
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 === General ===<!--T:2-->
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==== <span id="Question_1">What is TaticView?</span> ==== <!--T:3-->
==== What is TaticView? ====<!--T:4-->
TaticView is an online service that allows you to quickly and easily upload your spreadsheets and create beautiful and powerful dashboards using this data, without any help from technical third parties. Make better decisions by easily analyzing your consolidated information and share it with the right persons only, without the risk of having your data modified by others or loosing classified data to others.
==== <span id="Question_2">What are dashboards? </span> ====<!--T:5-->
<!--T:6-->
Dashboards are graphical representations of data sets. It consolidates and arrange data through objects resulting on a beautiful graphical presentation screen. Click to see some [[Dashboard Examples]].
==== <span id="Question_3">Which information I need to provide to create an user account? </span> ====<!--T:7-->
<!--T:8-->
Your name and e-mail are the only mandatory information required for creating a user account. See [[Account Creation]] for more information.
==== <span id="Question_4">Is it possible to share dashboards with anyone? </span> ====<!--T:9-->
<!--T:10-->
You can only share dashboards with registered users, but you can send invitations asking others to join and see the content you want to share. For more information on sharing dashboards, see [[Share dashboards]].
==== <span id="Question_5">Is my data safe in TaticView? </span> ====<!--T:11-->
<!--T:12-->Yes, TaticView respect your right of ownership over the content created and the data uploaded by you. The content created and the data stored by you are your property. For more information, see the [httphttps://taticview.com taticview.com] Terms of Use and Privacy Policy.
==== <span id="Question_6">Can someone access my data without permission? </span> ====<!--T:13-->
<!--T:14-->No, your data and content are only available in your user account, except by the dashboards you shared. For more information, see the [httphttps://taticview.com taticview.com] Terms of Use and Privacy Policy.
==== <span id="Question_7">Can I delete my data stored in TaticView anytime? </span> ====<!--T:15-->
<!--T:16-->Yes, you can delete any data uploaded or created in your account at anytime. See deleting [[Edit main pageDelete Data Source|deleting data sources ]] and [[Delete Dashboards|dashboards]] for more information.
==== <span id="Question_8">How do I change my password? </span> ====<!--T:17-->
<!--T:18-->To change you password access [httphttps://app.taticview.com app.taticview.com], login, select @''My Account@ '' option and click the @''Change password@ '' button.
==== <span id="Question_9">I forgot my password, how do I retrieve it? </span> ====<!--T:19-->
<!--T:20-->To reset your password, access [httphttps://app.taticview.com app.taticview.com], click the @''Forgot your password?@ '' option and follow the in screen instructions.
==== <span id="Question_10">For how long can I use the free account? </span> ====<!--T:21-->
There <!--T:22-->The free account is valid for 1 year from the date of activation of the registration. However the renewal of this type of account is done automatically, so there is no time limit for the use of the free accounts useaccount. Although, future changes can Changes may be made at to the Terms of Use. See [httphttps://taticview.com taticview.com] Terms of Use.
==== <span id="Question_11">For how long can my account stay inactive? </span> ====<!--T:23-->
<!--T:24-->
Free accounts or accounts that are without payment and inactive for more than 90 days may be closed after prior notice. In this case, all the information and data associated with these accounts will be permanently deleted.
==== <span id="Question_12">How can I access TaticView? </span> ====<!--T:25-->
<!--T:26-->You can access [httphttps://taticviewapp.com taticview.comTaticView] and your account and dashboards from any device or computer with a supported web browser and an internet connection.
==== Can my device or computer performance impact on TaticView usage<span id="Question_13">Which Web Browsers are supported? </span> ====<!--T:27-->
Like other websites or web services<!--T:28-->In general, TaticView runs on its own servers supports the current and this means that almost everything is processed remotely prior major release of Chrome, Firefox, Internet Explorer and not in your computer or device. Although, tasks like the graphical part of dashboards executions demands some local processing capacitySafari on a rolling basis.
<!--T:29-->
* Chrome - version 66 or higher
* Firefox - version 61 or higher
* Internet Explorer - version 11 or higher
* Edge - 40 or higher
* Safari:
** iPad - Version 11 or higher
** Mac OS X - Version 11 or higher
==== How can I get support for TaticView? ====
You can search for solutions and post questions on the [http://forum.taticview.com TaticView Forum]. Subscriptions users can also use the support@taticview.com to obtain help.
==== <span id="Question_14">Can my device or computer performance impact on TaticView usage?</span> ==== <!--T:30-->
<!--T:31-->
Like other websites or web services, TaticView runs on its own servers and this means that almost everything is processed remotely and not in your computer or device. Although, tasks like the graphical part of dashboards executions demands some local processing capacity.
=== Financial and subscription plans ===
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==== What are the differences between the plans? ====
 
Each plan have different number of resources (features) and prices. Compare all subscription plan options at [[Subscription Plans]].
 
 
==== What are features? ====
 
Features are resources that compound the plans, like number of allowed rows (lines), number of data sources and support. Features can also be customized to fit each one needs. Compare all subscription plan options and features available at [[Subscription Plans]].
 
 
==== How do I add features to customize my plan? ====
 
To add features to your plan, access [http://taticview.com taticview.com], login, select @My Account@ and click the @Subscription@ option.
 
 
==== Is secure to sign a paid subscription plan? ====
 
TaticView process all payments through our worldwide famous and trusted partner [https://www.paypal.com PayPal], making all payments 100% safe.
 
 
==== How do I get an Invoice copy? ====
To add features to your plan, access [http==== <span id="Question_14">How can I get support for TaticView?</span> ==== <!--T://taticview.com taticview.com], login, select @My Account@ and click the @Subscription@ option.32-->
<!--T:33-->
You can get help through our [https://support.taticview.com/?lang=en_US support].
==== Which payment methods are accepted? ====
Our partner [https==== <span id="Question_15">Antivirus can prevent TaticView to run ?</span> ==== <!--T://www.paypal.com PayPal] process all TaticView payments and accepted all credit card options.46-->
<!--T:47-->
Yes. Antivirus can prevent TaticView to run. Stop antivirus and try again.
==== What happens when I upgrade/downgrade my subscription plan? ====
When you choose ==== <span id="Question_16">Bank guardians can prevent TaticView to upgraderun ?</downgrade you account by selecting another plan or by customizing the features it starts to be valid right away. In case of upgrade, the difference between the values are charged prior to activation and the new monthly value starts to count.span> ==== <!--T:48-->
<!--T:49-->
Yes. Try to disable or try to execute in other borwser without the guardian.
==== TaticView stores any of my payment information in some way? ====
No, TaticView process all payments through our partner [https=== Subscription === <!--T://www.paypal.com PayPal], storing no payment information in our servers.34-->-----------
==== <span id="Question_17">I can buy credits by credit card or debit card?</span> ==== <!--T:36-->
It is currently possible to purchase credits using a credit card. Debit cards are not yet supported.
==== Which currencies are accepted? ====
American Dollar (U$)==== <span id="Question_18">What happens if you do not have enough credits on monthly subscription of renewal?</span> ==== <!--T:37-->If on the day of the monthly renewal of your subscription you do not have enough credits you will be downgraded to the free version in a maximum of 5 days. If you reload credits in this period everything will continue to function normally.
==== How the renew of <span id="Question_19">What happen with my remaining credits if I cancel my subscription is made? </span> ====<!--T:38-->Your credits will be available in your account for a future subscription. You can also transfer your credits to another user if you wish.
Your subscription is valid for 12 months, after that you will receive instructions on how to renew it.
==== <span id="Question_20">Can I change the configuration of the resources of my subscription at any time?</span> ==== <!--T:39-->
Yes. You can change your feature setting anytime for more or less. A pro-rata calculation will be made to return the partial credits and a new monthly subscription will be created. You will have to have between credits and credit refunds enough for one month of the new configuration.
==== Which day of month will my credit card be charged? ====
Your credit card will be charged every month close to ==== <span id="Question_21">I did not pay the day you first signed ticket that generated. What do I do ?</span> ==== <!--T:40-->No problem. If the subscription planticket is expired, just generate a new purchase request.
==== Why was my credit card declined<span id="Question_22">I paid the ticket. I can cancel the purchase? </span> ====<!--T:41-->Please contact [https://support.taticview.com/?lang=en_US support].
Our partner [https://www.paypal.com PayPal] process all TaticView payments. Please access [https://www.paypal.com PayPal] and login to your account to check it.
==== <span id="Question_23">I made a purchase with credit card. Can I cancel the purchase?</span> ==== <!--T:53-->
Please contact [https://support.taticview.com/?lang=en_US support].
==== How do I solve possible credit card problems? ====
Our partner [https:==== <span id="Question_24">What is the expiration date of the Credit Purchase ticket?<//www.paypal.com PayPal] process all TaticView payments. Please access [httpsspan> ==== <!--T://www.paypal.com PayPal] and login to your account 42-->The ticket will have a period of 10 days to check itbe paid after the purchase request.
==== How do <span id="Question_25">I replace paid the ticket but my billing credit cardcredits were not released? </span> ====<!--T:43-->Please contact [https://support.taticview.com/?lang=en_US support].
Our partner [https://www.paypal.com PayPal] process all TaticView payments. Please access [https://www.paypal.com PayPal] and login to your account to change your payment options.
==== <span id="Question_26">How long it takes to release my credits after purchase for ticket?</span> ==== <!--T:44-->
After payment will be processed and released the next business day.
==== How do I cancel my subscription? ====
To cancel your subscription access [http==== <span id="Question_27">What happens to my credit in the middle of the month I reduce my settings?</span> ==== <!--T://taticview.com taticview.com], login, select @My Account@ and click the @Subscription@ option.45-->
<!--T:51-->
You will get back the unused partial credits in the previous configuration.
==== What are your refund policies? ====
When canceling a subscription or downgrading it, future scheduled payments will be cancelled, however, already charged amounts will not be refunded.</translate>
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