2,155
edits
Changes
FAQ
,no edit summary
<languages/>
<translate>
<!--T:5052-->[[FAQ/pt-br|<span style="color:red"div >Acesse a FAQ (Versão em Português do Brasil (pt-BR))__TOC__</spandiv>]]
<!--T:1--><span style== "font-size: 24px;">'''TaticView Frequently Asked Questions == '''<!/span>--T:1-->
----
==== <span id="Question_1">What is TaticView? </span> ==== <!--T:3-->
<!--T:4-->
==== <span id="Question_2">What are dashboards? </span> ==== <!--T:5-->
<!--T:6-->
==== <span id="Question_3">Which information I need to provide to create an user account? </span> ==== <!--T:7-->
<!--T:8-->
==== <span id="Question_4">Is it possible to share dashboards with anyone? </span> ==== <!--T:9-->
<!--T:10-->
==== <span id="Question_5">Is my data safe in TaticView? </span> ==== <!--T:11-->
<!--T:12-->
Yes, TaticView respect your right of ownership over the content created and the data uploaded by you. The content created and the data stored by you are your property. For more information, see the [httphttps://taticview.com taticview.com] Terms of Use and Privacy Policy.
==== <span id="Question_6">Can someone access my data without permission? </span> ==== <!--T:13-->
<!--T:14-->
No, your data and content are only available in your user account, except by the dashboards you shared. For more information, see the [httphttps://taticview.com taticview.com] Terms of Use and Privacy Policy.
==== <span id="Question_7">Can I delete my data stored in TaticView anytime? </span> ==== <!--T:15-->
<!--T:16-->
==== <span id="Question_8">How do I change my password? </span> ==== <!--T:17-->
<!--T:18-->
To change you password access [httphttps://app.taticview.com app.taticview.com], login, select ''My Account'' option and click the ''Change password'' button.
==== <span id="Question_9">I forgot my password, how do I retrieve it? </span> ==== <!--T:19-->
<!--T:20-->
To reset your password, access [httphttps://app.taticview.com app.taticview.com], click the ''Forgot your password?'' option and follow the in screen instructions.
==== <span id="Question_10">For how long can I use the free account? </span> ==== <!--T:21-->
<!--T:22-->
The free account is valid for 1 year from the date of activation of the registration. However the renewal of this type of account is done automatically, so there is no time limit for the use of the free account. Changes may be made to the Terms of Use. See [httphttps://taticview.com taticview.com] Terms of Use.
==== <span id="Question_11">For how long can my account stay inactive? </span> ==== <!--T:23-->
<!--T:24-->
==== <span id="Question_12">How can I access TaticView? </span> ==== <!--T:25-->
<!--T:26-->
You can access [httphttps://taticviewapp.com taticview.comTaticView] and your account and dashboards from any device or computer with a supported web browser and an internet connection.
==== <span id="Question_13">Which Web Browsers are supported? </span> ==== <!--T:27-->
<!--T:28-->
<!--T:29-->
* Chrome - (Desktop/Mobiles): version 26 77 or higher* Firefox - : version 20 68 or higher* Internet Explorer - version 9 Version 49 or higherlower blocked* SafariEdge:** iPad - Version 6 version 44 or higher** Safari (Mac OS X - Version 6 or higher** Windows - /iOS): Version 6 or higher
<!--T:54-->
However, you can also access TaticView through other browsers. In this case, we cannot guarantee the full functioning of all application features.
==== <span id="Question_14">Can my device or computer performance impact on TaticView usage? </span> ==== <!--T:30-->
<!--T:31-->
==== <span id="Question_14">How can I get support for TaticView? </span> ==== <!--T:32-->
<!--T:33-->
You can search for solutions and post questions on the get help through our [httphttps://forumsupport.taticview.com TaticView Forum/?lang=en_US support]. Subscriptions users can also use the support@taticview.com to obtain help.
==== <span id="Question_15">Antivirus can prevent TaticView to run ? </span> ==== <!--T:46-->
<!--T:47-->
==== <span id="Question_16">Bank guardians can prevent TaticView to run ? </span> ==== <!--T:48-->
<!--T:49-->
-----------
==== <span id="Question_17">I can buy credits by credit card or debit card? </span> ==== <!--T:36-->It is currently not possible to purchase credits with using a credit and debit card. Debit cardsare not yet supported.
==== <span id="Question_18">What happens if you do not have enough credits on monthly subscription of renewal? </span> ==== <!--T:37-->
If on the day of the monthly renewal of your subscription you do not have enough credits you will be downgraded to the free version in a maximum of 5 days. If you reload credits in this period everything will continue to function normally.
==== <span id="Question_19">What happen with my remaining credits if I cancel my subscription? </span> ==== <!--T:38-->
Your credits will be available in your account for a future subscription. You can also transfer your credits to another user if you wish.
==== <span id="Question_20">Can I change the configuration of the resources of my subscription at any time? </span> ==== <!--T:39-->
Yes. You can change your feature setting anytime for more or less. A pro-rata calculation will be made to return the partial credits and a new monthly subscription will be created. You will have to have between credits and credit refunds enough for one month of the new configuration.
==== <span id="Question_21">I did not pay the ticket that generated. What do I do ? </span> ==== <!--T:40-->
No problem. If the ticket is expired, just generate a new purchase request.
==== <span id="Question_22">I paid the ticket. I can cancel the purchase? </span> ==== <!--T:41-->Please contact [https://support.taticview.com/?lang=en_US support]. ==== <span id="Question_23">I made a purchase with credit card. Can I cancel the purchase?</span> ==== <!--T:53-->
Please contact [https://support.taticview.com/?lang=en_US support].
==== <span id="Question_24">What is the expiration date of the Credit Purchase ticket? </span> ==== <!--T:42-->The ticket will have a period of 5 10 days to be paid after the purchase request.
==== <span id="Question_25">I paid the ticket but my credits were not released? </span> ==== <!--T:43-->
Please contact [https://support.taticview.com/?lang=en_US support].
==== <span id="Question_26">How long it takes to release my credits after purchase for ticket? </span> ==== <!--T:44-->
After payment will be processed and released the next business day.
==== <span id="Question_27">What happens to my credit in the middle of the month I reduce my settings? </span> ==== <!--T:45-->
<!--T:51-->
