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<!--T:5052-->[[FAQ/pt-br|<span stylediv class="color:redindex-right">Acesse a FAQ (Versão em Português do Brasil (pt-BR))__TOC__</spandiv>]]

<!--T:1--><span style== "font-size: 24px;">'''TaticView Frequently Asked Questions == '''<!/span>--T:1-->

 ==== <span id="Question_1">What is TaticView? </span> ==== <!--T:3-->

==== <span id="Question_2">What are dashboards? </span> ==== <!--T:5-->

==== <span id="Question_3">Which information I need to provide to create an user account? </span> ==== <!--T:7-->

Your name and e-mail email are the only mandatory information required for creating a user account. See [[Account Creation]] for more information.

==== <span id="Question_4">Is it possible to share dashboards with anyone? </span> ==== <!--T:9-->

==== <span id="Question_5">Is my data safe in TaticView? </span> ==== <!--T:11-->

Yes, TaticView respect your right of ownership over the content created and the data uploaded by you. The content created and the data stored by you are your property. For more information, see the our [http[Special:FilePath//taticview.com taticviewTerms_of_use_en-US.com] pdf|Terms of Use ]] and [[Special:FilePath/Privacy_policy_en-US.pdf|Privacy Policy]].

 ==== <span id="Question_6">Can someone access my data without permission? </span> ==== <!--T:13-->

No, your data and content are only available in your user account, except by the dashboards you shared. For more information, see the our [http[Special:FilePath//taticview.com taticviewTerms_of_use_en-US.com] pdf|Terms of Use ]] and [[Special:FilePath/Privacy_policy_en-US.pdf|Privacy Policy]]. 

==== <span id="Question_7">Can I delete my data stored in TaticView anytime? </span> ==== <!--T:15-->

Yes, you can delete any data uploaded or created in your account at anytime. See deleting [[Edit main pageDelete Data Source|deleting data sources ]] and [[Delete Dashboards|dashboards]] for more information.

==== <span id="Question_8">How do I change my password? </span> ==== <!--T:17-->

To change you password access [httphttps://app.taticview.com app.taticview.com], login, select ''My Account'' option and click the ''Change password'' button. 

==== <span id="Question_9">I forgot my password, how do I retrieve it? </span> ==== <!--T:19-->

To reset your password, access [httphttps://app.taticview.com app.taticview.com], click the ''Forgot your password?'' option and follow the in screen instructions. 

==== <span id="Question_10">For how long can I use the free account? </span> ==== <!--T:21-->

There The free account is valid for 1 year from the date of activation of the registration. However the renewal of this type of account is done automatically, so there is no time limit for the use of the free accounts useaccount. Although, future changes can Changes may be made at the Terms of Use. See to our [[httpSpecial:FilePath//taticviewTerms_of_use_en-US.com taticview.com] pdf|Terms of Use]].  

==== <span id="Question_11">For how long can my account stay inactive? </span> ==== <!--T:23-->

==== <span id="Question_12">How can I access TaticView? </span> ==== <!--T:25-->

You can access [httphttps://taticviewapp.com taticview.comTaticView] and your account and dashboards from any device or computer with a supported web browser and an internet connection.

==== <span id="Question_13">Which Web Browsers are supported? </span> ==== <!--T:27-->

In general, TaticView supports Currently the current approved and prior major release of Chromerecommended browsers, Firefoxfor performance and safety reasons, Internet Explorer and Safari on a rolling basis.are as follows:

* Chrome - (Desktop/Mobiles): version 26 77 or higher* Firefox - : version 20 68 or higher* Internet Explorer - version 9 Version 49 or higherlower blocked* SafariEdge:** iPad - Version 6 version 79 or higher** Safari (Mac OS X - Version 6 or higher** Windows - /iOS): Version 6 14 or higher

==== <span id="Question_14">Can my device or computer performance impact on TaticView usage? </span> ==== <!--T:30-->

==== <span id="Question_14">How can I get support for TaticView? </span> ==== <!--T:32-->

You can search for solutions and post questions on the get help through our [httphttps://forumsupport.taticview.com TaticView Forum/?lang=en_US support]. Subscriptions users can also use the support@taticview.com to obtain help.

==== <span id="Question_15">Antivirus can prevent TaticView to run ? </span> ==== <!--T:46-->

==== <span id="Question_16">Bank guardians can prevent TaticView to run ? </span> ==== <!--T:48-->

=== Subscription = <span id="Question_28">There are a page for security announces ? </span> ==== <!--T:3455-->---

==== How long can I stay in the free version of Taticview? ==== <!--T:3556-->Yes. The [[Security Announces]] page, lists the CVEs related to TaticView and his components.

==== I can buy credits by credit card or debit card? =Subscription === <!--T:3634--> ==== What happens if you do not have enough credits on monthly subscription of renewal? ==== <!--T:37--> ==== What happen with my remaining credits if I cancel my subscription? ==== <!--T:38-->---

==== Can <span id="Question_17">I change the configuration of the resources of my subscription at any timecan buy credits by credit card or debit card? </span> ==== <!--T:3936-->It is currently possible to purchase credits using a credit card. Debit cards are not yet supported.

==== I paid the ticket. I can withdraw from the purchase<span id="Question_18">What happens if you do not have enough credits on monthly subscription of renewal? </span> ==== <!--T:4137-->If on the day of the monthly renewal of your subscription you do not have enough credits you will be downgraded to the free version in a maximum of 5 days. If you reload credits in this period everything will continue to function normally.

==== <span id="Question_19">What happen with my remaining credits if I paid the ticket but cancel my credits were not releasedsubscription? </span> ==== <!--T:4338-->Your credits will be available in your account for a future subscription. You can also transfer your credits to another user if you wish.

==== What happens to my credit in <span id="Question_20">Can I change the middle configuration of the month I reduce resources of my settingssubscription at any time? </span> ==== <!--T:4539-->Yes. You can change your feature setting anytime for more or less. A pro-rata calculation will be made to return the partial credits and a new monthly subscription will be created. You will have to have between credits and credit refunds enough for one month of the new configuration.