Difference between revisions of "FAQ"
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| + | <div class="index-right">__TOC__</div> | ||
| + | <!--T:1--> | ||
| + | <span style="font-size: 24px;">'''TaticView Frequently Asked Questions'''</span> | ||
| + | ---- | ||
| − | === General === | + | |
| + | === General === <!--T:2--> | ||
---- | ---- | ||
| + | ==== <span id="Question_1">What is TaticView?</span> ==== <!--T:3--> | ||
| − | + | <!--T:4--> | |
| + | TaticView is an online service that allows you to quickly and easily upload your spreadsheets and create beautiful and powerful dashboards using this data, without any help from technical third parties. Make better decisions by easily analyzing your consolidated information and share it with the right persons only, without the risk of having your data modified by others or loosing classified data to others. | ||
| − | |||
| + | ==== <span id="Question_2">What are dashboards?</span> ==== <!--T:5--> | ||
| + | |||
| + | <!--T:6--> | ||
Dashboards are graphical representations of data sets. It consolidates and arrange data through objects resulting on a beautiful graphical presentation screen. Click to see some [[Dashboard Examples]]. | Dashboards are graphical representations of data sets. It consolidates and arrange data through objects resulting on a beautiful graphical presentation screen. Click to see some [[Dashboard Examples]]. | ||
| − | ==== Which information I need to provide to create an user account? ==== | + | ==== <span id="Question_3">Which information I need to provide to create an user account?</span> ==== <!--T:7--> |
| − | Your name and | + | <!--T:8--> |
| + | Your name and email are the only mandatory information required for creating a user account. See [[Account Creation]] for more information. | ||
| − | ==== Is it possible to share dashboards with anyone? ==== | + | ==== <span id="Question_4">Is it possible to share dashboards with anyone?</span> ==== <!--T:9--> |
| + | <!--T:10--> | ||
You can only share dashboards with registered users, but you can send invitations asking others to join and see the content you want to share. For more information on sharing dashboards, see [[Share dashboards]]. | You can only share dashboards with registered users, but you can send invitations asking others to join and see the content you want to share. For more information on sharing dashboards, see [[Share dashboards]]. | ||
| − | ==== Is my data safe in TaticView? ==== | + | ==== <span id="Question_5">Is my data safe in TaticView?</span> ==== <!--T:11--> |
| − | Yes, TaticView respect your right of ownership over the content created and the data uploaded by you. The content created and the data stored by you are your property. For more information, see | + | <!--T:12--> |
| + | Yes, TaticView respect your right of ownership over the content created and the data uploaded by you. The content created and the data stored by you are your property. For more information, see our [[Special:FilePath/Terms_of_use_en-US.pdf|Terms of Use]] and [[Special:FilePath/Privacy_policy_en-US.pdf|Privacy Policy]]. | ||
| + | ==== <span id="Question_6">Can someone access my data without permission?</span> ==== <!--T:13--> | ||
| − | + | <!--T:14--> | |
| + | No, your data and content are only available in your user account, except by the dashboards you shared. For more information, see our [[Special:FilePath/Terms_of_use_en-US.pdf|Terms of Use]] and [[Special:FilePath/Privacy_policy_en-US.pdf|Privacy Policy]]. | ||
| − | + | ==== <span id="Question_7">Can I delete my data stored in TaticView anytime?</span> ==== <!--T:15--> | |
| + | <!--T:16--> | ||
| + | Yes, you can delete any data uploaded or created in your account at anytime. See deleting [[Delete Data Source|data sources]] and [[Delete Dashboards|dashboards]] for more information. | ||
| − | |||
| − | + | ==== <span id="Question_8">How do I change my password?</span> ==== <!--T:17--> | |
| + | <!--T:18--> | ||
| + | To change you password access [https://app.taticview.com app.taticview.com], login, select ''My Account'' option and click the ''Change password'' button. | ||
| − | |||
| − | + | ==== <span id="Question_9">I forgot my password, how do I retrieve it?</span> ==== <!--T:19--> | |
| + | <!--T:20--> | ||
| + | To reset your password, access [https://app.taticview.com app.taticview.com], click the ''Forgot your password?'' option and follow the in screen instructions. | ||
| − | |||
| − | + | ==== <span id="Question_10">For how long can I use the free account?</span> ==== <!--T:21--> | |
| + | <!--T:22--> | ||
| + | The free account is valid for 1 year from the date of activation of the registration. However the renewal of this type of account is done automatically, so there is no time limit for the use of the free account. Changes may be made to our [[Special:FilePath/Terms_of_use_en-US.pdf|Terms of Use]]. | ||
| − | ==== For how long can | + | ==== <span id="Question_11">For how long can my account stay inactive?</span> ==== <!--T:23--> |
| + | |||
| + | <!--T:24--> | ||
| + | Free accounts or accounts that are without payment and inactive for more than 90 days may be closed after prior notice. In this case, all the information and data associated with these accounts will be permanently deleted. | ||
| − | |||
| + | ==== <span id="Question_12">How can I access TaticView?</span> ==== <!--T:25--> | ||
| − | + | <!--T:26--> | |
| + | You can access [https://app.taticview.com TaticView] and your account and dashboards from any device or computer with a supported web browser and an internet connection. | ||
| − | |||
| + | ==== <span id="Question_13">Which Web Browsers are supported?</span> ==== <!--T:27--> | ||
| − | + | <!--T:28--> | |
| + | Currently the approved and recommended browsers, for performance and safety reasons, are as follows: | ||
| − | + | <!--T:29--> | |
| + | * Chrome (Desktop/Mobiles): version 77 or higher | ||
| + | * Firefox: version 68 or higher - Version 49 or lower blocked | ||
| + | * Edge: version 79 or higher | ||
| + | * Safari (Mac OS/iOS): Version 14 or higher | ||
| + | <!--T:54--> | ||
| + | However, you can also access TaticView through other browsers. In this case, we cannot guarantee the full functioning of all application features. | ||
| − | ==== Can my device or computer performance impact on TaticView usage? ==== | + | ==== <span id="Question_14">Can my device or computer performance impact on TaticView usage?</span> ==== <!--T:30--> |
| + | <!--T:31--> | ||
Like other websites or web services, TaticView runs on its own servers and this means that almost everything is processed remotely and not in your computer or device. Although, tasks like the graphical part of dashboards executions demands some local processing capacity. | Like other websites or web services, TaticView runs on its own servers and this means that almost everything is processed remotely and not in your computer or device. Although, tasks like the graphical part of dashboards executions demands some local processing capacity. | ||
| − | ==== How can I get support for TaticView? ==== | + | ==== <span id="Question_14">How can I get support for TaticView?</span> ==== <!--T:32--> |
| − | You can | + | <!--T:33--> |
| + | You can get help through our [https://support.taticview.com/?lang=en_US support]. | ||
| + | ==== <span id="Question_15">Antivirus can prevent TaticView to run ?</span> ==== <!--T:46--> | ||
| − | === | + | <!--T:47--> |
| − | ---- | + | Yes. Antivirus can prevent TaticView to run. Stop antivirus and try again. |
| + | |||
| + | |||
| + | ==== <span id="Question_16">Bank guardians can prevent TaticView to run ?</span> ==== <!--T:48--> | ||
| + | |||
| + | <!--T:49--> | ||
| + | Yes. Try to disable or try to execute in other borwser without the guardian. | ||
| + | |||
| + | |||
| + | ==== <span id="Question_28">There are a page for security announces ? </span> ==== <!--T:55--> | ||
| + | |||
| + | <!--T:56--> | ||
| + | Yes. The [[Security Announces]] page, lists the CVEs related to TaticView and his components. | ||
| + | |||
| + | === Subscription === <!--T:34--> | ||
| + | ----------- | ||
| + | |||
| + | ==== <span id="Question_17">I can buy credits by credit card or debit card?</span> ==== <!--T:36--> | ||
| + | It is currently possible to purchase credits using a credit card. Debit cards are not yet supported. | ||
| + | |||
| + | |||
| + | ==== <span id="Question_18">What happens if you do not have enough credits on monthly subscription of renewal?</span> ==== <!--T:37--> | ||
| + | If on the day of the monthly renewal of your subscription you do not have enough credits you will be downgraded to the free version in a maximum of 5 days. If you reload credits in this period everything will continue to function normally. | ||
| + | |||
| + | |||
| + | ==== <span id="Question_19">What happen with my remaining credits if I cancel my subscription?</span> ==== <!--T:38--> | ||
| + | Your credits will be available in your account for a future subscription. You can also transfer your credits to another user if you wish. | ||
| − | ==== | + | ==== <span id="Question_20">Can I change the configuration of the resources of my subscription at any time?</span> ==== <!--T:39--> |
| + | Yes. You can change your feature setting anytime for more or less. A pro-rata calculation will be made to return the partial credits and a new monthly subscription will be created. You will have to have between credits and credit refunds enough for one month of the new configuration. | ||
| − | |||
| − | ==== What | + | ==== <span id="Question_21">I did not pay the ticket that generated. What do I do ?</span> ==== <!--T:40--> |
| + | No problem. If the ticket is expired, just generate a new purchase request. | ||
| − | |||
| − | ==== | + | ==== <span id="Question_22">I paid the ticket. I can cancel the purchase?</span> ==== <!--T:41--> |
| + | Please contact [https://support.taticview.com/?lang=en_US support]. | ||
| − | |||
| − | ==== | + | ==== <span id="Question_23">I made a purchase with credit card. Can I cancel the purchase?</span> ==== <!--T:53--> |
| + | Please contact [https://support.taticview.com/?lang=en_US support]. | ||
| − | |||
| − | ==== | + | ==== <span id="Question_24">What is the expiration date of the Credit Purchase ticket?</span> ==== <!--T:42--> |
| + | The ticket will have a period of 10 days to be paid after the purchase request. | ||
| − | |||
| − | ==== | + | ==== <span id="Question_25">I paid the ticket but my credits were not released?</span> ==== <!--T:43--> |
| + | Please contact [https://support.taticview.com/?lang=en_US support]. | ||
| − | |||
| − | ==== | + | ==== <span id="Question_26">How long it takes to release my credits after purchase for ticket?</span> ==== <!--T:44--> |
| + | After payment will be processed and released the next business day. | ||
| − | |||
| − | ==== | + | ==== <span id="Question_27">What happens to my credit in the middle of the month I reduce my settings?</span> ==== <!--T:45--> |
| − | + | <!--T:51--> | |
| + | You will get back the unused partial credits in the previous configuration. | ||
| − | |||
| − | + | </translate> | |
Latest revision as of 18:01, 18 September 2023
Contents
- 1 General
- 1.1 What is TaticView?
- 1.2 What are dashboards?
- 1.3 Which information I need to provide to create an user account?
- 1.4 Is it possible to share dashboards with anyone?
- 1.5 Is my data safe in TaticView?
- 1.6 Can someone access my data without permission?
- 1.7 Can I delete my data stored in TaticView anytime?
- 1.8 How do I change my password?
- 1.9 I forgot my password, how do I retrieve it?
- 1.10 For how long can I use the free account?
- 1.11 For how long can my account stay inactive?
- 1.12 How can I access TaticView?
- 1.13 Which Web Browsers are supported?
- 1.14 Can my device or computer performance impact on TaticView usage?
- 1.15 How can I get support for TaticView?
- 1.16 Antivirus can prevent TaticView to run ?
- 1.17 Bank guardians can prevent TaticView to run ?
- 1.18 There are a page for security announces ?
- 2 Subscription
- 2.1 I can buy credits by credit card or debit card?
- 2.2 What happens if you do not have enough credits on monthly subscription of renewal?
- 2.3 What happen with my remaining credits if I cancel my subscription?
- 2.4 Can I change the configuration of the resources of my subscription at any time?
- 2.5 I did not pay the ticket that generated. What do I do ?
- 2.6 I paid the ticket. I can cancel the purchase?
- 2.7 I made a purchase with credit card. Can I cancel the purchase?
- 2.8 What is the expiration date of the Credit Purchase ticket?
- 2.9 I paid the ticket but my credits were not released?
- 2.10 How long it takes to release my credits after purchase for ticket?
- 2.11 What happens to my credit in the middle of the month I reduce my settings?
TaticView Frequently Asked Questions
General
What is TaticView?
TaticView is an online service that allows you to quickly and easily upload your spreadsheets and create beautiful and powerful dashboards using this data, without any help from technical third parties. Make better decisions by easily analyzing your consolidated information and share it with the right persons only, without the risk of having your data modified by others or loosing classified data to others.
What are dashboards?
Dashboards are graphical representations of data sets. It consolidates and arrange data through objects resulting on a beautiful graphical presentation screen. Click to see some Dashboard Examples.
Which information I need to provide to create an user account?
Your name and email are the only mandatory information required for creating a user account. See Account Creation for more information.
You can only share dashboards with registered users, but you can send invitations asking others to join and see the content you want to share. For more information on sharing dashboards, see Share dashboards.
Is my data safe in TaticView?
Yes, TaticView respect your right of ownership over the content created and the data uploaded by you. The content created and the data stored by you are your property. For more information, see our Terms of Use and Privacy Policy.
Can someone access my data without permission?
No, your data and content are only available in your user account, except by the dashboards you shared. For more information, see our Terms of Use and Privacy Policy.
Can I delete my data stored in TaticView anytime?
Yes, you can delete any data uploaded or created in your account at anytime. See deleting data sources and dashboards for more information.
How do I change my password?
To change you password access app.taticview.com, login, select My Account option and click the Change password button.
I forgot my password, how do I retrieve it?
To reset your password, access app.taticview.com, click the Forgot your password? option and follow the in screen instructions.
For how long can I use the free account?
The free account is valid for 1 year from the date of activation of the registration. However the renewal of this type of account is done automatically, so there is no time limit for the use of the free account. Changes may be made to our Terms of Use.
For how long can my account stay inactive?
Free accounts or accounts that are without payment and inactive for more than 90 days may be closed after prior notice. In this case, all the information and data associated with these accounts will be permanently deleted.
How can I access TaticView?
You can access TaticView and your account and dashboards from any device or computer with a supported web browser and an internet connection.
Which Web Browsers are supported?
Currently the approved and recommended browsers, for performance and safety reasons, are as follows:
- Chrome (Desktop/Mobiles): version 77 or higher
- Firefox: version 68 or higher - Version 49 or lower blocked
- Edge: version 79 or higher
- Safari (Mac OS/iOS): Version 14 or higher
However, you can also access TaticView through other browsers. In this case, we cannot guarantee the full functioning of all application features.
Can my device or computer performance impact on TaticView usage?
Like other websites or web services, TaticView runs on its own servers and this means that almost everything is processed remotely and not in your computer or device. Although, tasks like the graphical part of dashboards executions demands some local processing capacity.
How can I get support for TaticView?
You can get help through our support.
Antivirus can prevent TaticView to run ?
Yes. Antivirus can prevent TaticView to run. Stop antivirus and try again.
Bank guardians can prevent TaticView to run ?
Yes. Try to disable or try to execute in other borwser without the guardian.
There are a page for security announces ?
Yes. The Security Announces page, lists the CVEs related to TaticView and his components.
Subscription
I can buy credits by credit card or debit card?
It is currently possible to purchase credits using a credit card. Debit cards are not yet supported.
What happens if you do not have enough credits on monthly subscription of renewal?
If on the day of the monthly renewal of your subscription you do not have enough credits you will be downgraded to the free version in a maximum of 5 days. If you reload credits in this period everything will continue to function normally.
What happen with my remaining credits if I cancel my subscription?
Your credits will be available in your account for a future subscription. You can also transfer your credits to another user if you wish.
Can I change the configuration of the resources of my subscription at any time?
Yes. You can change your feature setting anytime for more or less. A pro-rata calculation will be made to return the partial credits and a new monthly subscription will be created. You will have to have between credits and credit refunds enough for one month of the new configuration.
I did not pay the ticket that generated. What do I do ?
No problem. If the ticket is expired, just generate a new purchase request.
I paid the ticket. I can cancel the purchase?
Please contact support.
I made a purchase with credit card. Can I cancel the purchase?
Please contact support.
What is the expiration date of the Credit Purchase ticket?
The ticket will have a period of 10 days to be paid after the purchase request.
I paid the ticket but my credits were not released?
Please contact support.
How long it takes to release my credits after purchase for ticket?
After payment will be processed and released the next business day.
What happens to my credit in the middle of the month I reduce my settings?
You will get back the unused partial credits in the previous configuration.
