Importing Problems

If the file you are trying to import is presenting an error, check below to see probable causes and solutions. Or get in touch with our Support Team.

See also Excel Importing Guide.

Important:

Some settings cannot be modified in the data file or import file during the data import so the dashboards can work properly. For instance:

• You cannot add new columns between already imported columns:
  • New columns must be added at the end of the file;
• Columns titles cannot be modified after the first import:
  • The columns nicknames can be modified in Input Data Format, but the dashboard's objects created previously will keep the previous nickname;
  • You must remove and add the column to update the dashboard's object nickname;
• The columns cannot be removed from the file after the first import;
• The columns position cannot be modified after the first import;
• The columns data type (text, value, date) cannot be modified after the first import;

Problems Uploading a File

File without columns of data

We could not detect columns/rows of data in your file. Please check the following:

• If your file is configured in a format supported by TaticView. See more in Excel Importing Guide and Supported File Formats;
• TaticView reads the first 10 rows of the file to interpret data columns, make sure your file has data in the first 10 rows;
• TaticView always considers the first visible file (tab) file (XLS, XLSX or XLSM). If your file has more than one worksheet, position the file you want to import first;

File is empty

We have detected that the file you are trying to import into TaticView is empty. Please check the following:

• If the file you are trying to import has data;
• If your file is configured in a format supported by TaticView. See more in Excel Importing Guide and Supported File Formats;

XLSX file is in an invalid format

We are unable to read your XLSX file, because the structure of the file is apparently in an invalid format. If the file was generated by a third-party software, it could be a problem in the program that generated the file. In this case, try the following:

• Save the file again using Excel. See how here;
• If your file is password protected, remove the protection;

XLSX file in Strict Open XML format

We do not support files with the XLSX extension that were saved with the Strict Open XML format. We recommend that:

• Try to save the file using the standard format of Excel. See how here;

XLS file is in an invalid format

We were unable to read your XLS file. Please check the following:

• If your file really is an XLS file;
• Try to save the file using the standard format of Excel. See how here;

XLS file encrypted

We have detected that your XLS file is encrypted. TaticView does not support encrypted files.

• Remove encryption from file;

File type not supported

TaticView detects the file type based on its extension. We have identified that your file is not a supported file.

• See here what types of files are currently supported;

File in ODF format

TaticView does not support ODF (OpenOffice, LibreOffice, etc.) files. See theSupported File Formats/supported formats.

• Try to convert the file to the standard format of Excel or CSV. See how here;

Old Excel format

TaticView does not support files that have been saved in older versions of Excel. Please try the following:

• Convert the file to a newer Excel format. See how here;

Data Formatting Problems

Columns with the name in blank

• Make sure that in the Input Data Format screen, any column is blank;

Columns when the name is too large

• Check if there is a column's title that exceeds the 50 characters limit. If so, reduce the column's title;

Columns with the same name

• TaticView does not support columns with the same name. It will be necessary to change the columns names if your file has columns with the same name;
• Also check that there are columns with the same name in the Input Data Format screen;

Columns with invalid expressions

• Check your file's expressions (formulas) and correct the incorrect ones;
• Make sure your file expressions are supported expressions. See the supported expressions here;

File's columns removal

• TaticView does not support column removal after the file has been imported for the first time. The current file must have the same existing columns if you are updating the data;

Expressions with circular reference

• Expressions with circular reference have been detected (expressions on which depend on others). TaticView does not support this behavior. It will be necessary to remove the circular reference to import your data;

File without the minimum requirements

• Your file does not have the minimum requirements to be imported to TaticView. It is necessary to have at least a DATE, a TEXT column, and a NUMERIC column. See more on Supported File Formats;

Column limit exceeded

• Your file has exceeded the supported column limit. Check the limits here;

Text column limit exceeded

• Your file has exceeded the limit of supported text columns. Check the limit here;